Privacy policy

1. What Is Personal Information?

Personal information refers to data or opinions that identify you or could reasonably identify you.
This may include but is not limited to:

• Name, date of birth, and contact details
  
  
• Employment details and salary packaging information
  
  
• Driver licence or identity documents
  
  
• Financial and bank account details
  
  
• Interaction history with ZenLease, including website activity or communications
  
  

We may also collect information indirectly through cookies or third-party tools.

2. Why We Collect Your Information

We collect and use your personal information to:

• Provide and manage novated leasing services
  
  
• Verify your identity
  
  
• Assess credit eligibility and liaise with finance providers
  
  
• Communicate with you about your lease, eligibility, or service updates
  
  
• Comply with legal and regulatory obligations
  
  
• Improve our website, services, and marketing activities
  
  

3. How We Collect Your Information

We collect personal information through:

• Direct interactions (e.g. phone, email, web forms, client portals)
  
  
• Online calculators and quote requests
  
  
• Your employer or salary packaging provider
  
  
• Credit reporting bodies (CRBs), insurers, or financiers (with consent)
  
  
• Cookies, analytics tools, and session tracking technologies
  
  

We only collect sensitive information (e.g. health or criminal data) with your consent or when required by law.

4. Use of Cookies and Online Tracking

We use cookies, session tracking, and tools like Google Analytics and Meta Pixel to:

• Monitor site performance
  
• Improve user experience
  
• Support remarketing and targeted advertising
  
  

You can manage cookie settings through your browser. Blocking cookies may limit some functionality.

5. Disclosure of Information

We may share your personal information with:

• Finance providers and insurance companies
  
  
• Your employer or salary packaging administrator
  
  
• Our business partners, referral affiliates, and contractors
  
  
• IT and website hosting services
  
  
• Credit and fraud-checking agencies
  
  
• Regulators, law enforcement, or government agencies as required
  
  

We take reasonable steps to ensure third parties meet our privacy and security expectations.

6. Direct Marketing

We may use your personal information to send you updates, offers, or product information relevant to novated leasing and vehicle ownership. You may opt out of marketing at any time by clicking "unsubscribe" in our communications or by contacting us.

7. Security of Your Data

We store personal information in secure cloud-based systems and protected local servers. Security measures include:

• Encryption and firewalls
  
  
• Password-protected systems
  
  
• Employee confidentiality obligations
  
  

We will retain your information only for as long as necessary and securely destroy or de-identify it once no longer required.

8. Accessing and Correcting Your Information

You have the right to:

• Access personal information we hold about you
  
  
• Request corrections if your information is inaccurate or outdated
  
  

To make a request, please email our Privacy Officer. We aim to respond within 10 business days. In limited cases, we may charge a reasonable fee or deny access with written explanation (e.g. where access may impact the privacy of others or relates to legal matters).

9. Overseas Disclosure

While we predominantly store and process data within Australia, some data (e.g. via cloud services) may be stored overseas. We take reasonable steps to ensure such disclosures comply with the Privacy Act.

10. Data Breaches

In the event of a serious data breach, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

11. Third-Party Websites

Our website may link to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before sharing any information.

12. Privacy Complaints and Enquiries

If you have questions, concerns, or a complaint about how your personal information has been handled, please contact us at: support@zenlease.com.au

We will respond to privacy enquiries and complaints within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

13. Changes to This Policy

This policy may be updated periodically. The latest version will always be available at www.zenlease.com.au/privacy-policy. Continued use of our website and services constitutes acceptance of any changes.